Frequently asked Questions
And the answers we provide
Orders and shipping
At Global Waterslides, we offer shipping discounts through reputable carriers. For shipments under 150 pounds, we use FedEx for doorstep delivery. For larger shipments, we use LTL freight carriers, with options for residential delivery, lift gate service, inside delivery, limited access delivery, and arrival/delivery notification. Please inspect your shipment upon delivery and report any issues to us immediately.
Shipping includes basic insurance, with the option for additional coverage at the customer’s request and expense. Global Waterslides Inc uses third-party carriers and is not liable for delays caused by factors like weather, strikes, or other conditions beyond its control. Any shipping damage must be handled according to the carrier’s policies, and the customer is responsible for following their process to file claims.
Customers can cancel their order by providing written notice to HullaBalloo Sales within 48 hours of the Effective Date. In this case, the only charge will be applicable credit card fees. However, if cancellation occurs after 48 hours, Global Waterslides Inc may, at its discretion, retain the deposit if production has started, materials have been ordered, or the product has been reserved, resulting in a loss of potential business.
Product information
All the inflatables come with a Blower, Tarp, and Repair Kit. Stakes or sand bags for anchoring are not included and must be ordered separately.
All of our inflatables are crafted from commercial-grade PVC vinyl. Each product is 100% lead-free, heavy-duty, and fire retardant.
Yes, safety is our top priority. All of our inflatables are ASTM compliant, meeting the safety standards set for inflatable products. They are also 100% lead-free, made from fire-retardant, high-quality commercial-grade vinyl, providing a safe environment for all users.